This policy explains how STEINBAUER Tuning Technologies UK Ltd collects, uses, shares and protects personal information through steinbauer.uk and its connected customer, dealer, payment, warranty, returns and support services.
Who we are
The data controller is STEINBAUER Tuning Technologies UK Ltd. Questions about personal information or this Privacy Policy can be sent to support@steinbauer.uk.
Information we may collect
- Name, company name and contact details.
- Billing and delivery addresses.
- Customer and dealer account information.
- Order, product, vehicle and application details.
- Payment references supplied by our payment provider.
- Invoice and accounting information.
- Warranty, return, complaint and technical-support information.
- Information and files you choose to submit through website forms.
- Website and security information such as IP address, browser information, device information, server logs and website activity where permitted.
- Analytics information where you have accepted optional analytics technologies or where an applicable legal exemption permits their use.
How we use personal information
- To respond to enquiries and provide quotations or advice.
- To process, fulfil and deliver orders.
- To take payment and prevent fraud.
- To create invoices and accounting records.
- To create and administer customer and dealer accounts.
- To provide installation guides and technical support.
- To manage returns, warranties, complaints and product support.
- To manage dealer applications and dealer relationships.
- To comply with tax, accounting and other legal obligations.
- To maintain the security, reliability and performance of the website.
- To understand website usage and improve our services where analytics processing is permitted.
Lawful bases for processing
We process personal information only where we have a lawful basis under applicable data-protection law. Depending on the situation, we may rely on one or more of the following:
- Contract: where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you, including orders, delivery, returns, warranty administration and account services.
- Legal obligation: where we must process or retain information to comply with legal, tax, accounting or regulatory requirements.
- Legitimate interests: where reasonably necessary to operate and improve our business, provide support, prevent fraud, maintain website security and manage customer and dealer relationships, provided those interests are not overridden by your rights and interests.
- Consent: where you have actively agreed to optional processing, such as certain analytics technologies. You may withdraw consent at any time.
Payment and accounting providers
Online card payments are processed by Square. STEINBAUER UK does not store complete payment-card details on this website. Order and invoice information may be transferred to Xero for accounting and financial administration.
Cookies and analytics
We use essential technologies where required for website security, sessions, login, forms, basket or checkout functionality.
We may also use Google Analytics to understand how visitors use the website. Where consent is required, analytics technologies are not activated until you have accepted analytics cookies. You can reject optional cookies or change your choice using the Cookie Settings control on the website.
Further information is available in our Cookie Policy.
Sharing information
We may share personal information where necessary with service providers that support our business, including payment processors, couriers, accounting providers, email providers, IT and hosting providers, analytics providers, professional advisers and public authorities where disclosure is required by law.
We do not sell personal information to advertisers.
International transfers
Some service providers may process personal information outside the United Kingdom. Where this happens, we take reasonable steps to ensure that an appropriate legal transfer mechanism or safeguard is in place, such as an applicable adequacy regulation or approved contractual safeguards.
How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, tax, accounting, warranty, fraud-prevention and dispute-resolution requirements.
- Order, invoice and accounting records may normally be retained for at least the period required by applicable tax and accounting law.
- Customer and dealer account information may be retained while the account or commercial relationship remains active and for an appropriate period afterwards.
- Enquiries, returns, warranty and support records may be retained for as long as reasonably necessary to administer the matter, provide ongoing support and deal with any later dispute or legal claim.
- Website security logs are retained only for an appropriate operational and security period.
Your rights
Depending on the circumstances and the lawful basis being used, you may have rights to:
- request access to your personal information;
- ask us to correct inaccurate or incomplete information;
- ask us to delete personal information in certain circumstances;
- ask us to restrict processing in certain circumstances;
- object to processing based on legitimate interests;
- request data portability where applicable; and
- withdraw consent where processing is based on consent.
Requests should be sent to support@steinbauer.uk.
Your right to object
Where we rely on legitimate interests, you have the right to object to that processing in certain circumstances. If your objection relates to direct marketing, we will stop using your personal information for that purpose.
Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
ICO information and complaint services are available at ico.org.uk.
Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration or loss. No internet or electronic storage service can guarantee absolute security.
Automated decision-making
We do not currently use solely automated decision-making that produces legal or similarly significant effects on individuals through this website.
Changes to this Privacy Policy
We may update this Privacy Policy when our services, providers, business processes or legal requirements change. The latest version will be published on this page.